Help & Support

Credits are used by providers to unlock selected participant leads. The number of credits required is shown before you confirm an unlock, so you can decide whether the opportunity suits your business.

Open Credits, choose the credit pack that suits your needs and complete payment. Current pack options and pricing are shown inside Shifto so you can review them before purchasing.

Open the lead, review the available request details and the credit requirement, then confirm the unlock. Once unlocked, the participant’s available contact details become accessible to you.

The lead appears in My Responses, where you can continue the conversation and manage the opportunity. Unlocking gives you an opportunity to connect; it does not guarantee that the participant will choose your service.

Open the lead in My Responses. You can send a message through Shifto and, where available, use the unlocked phone number or email address to contact the participant directly.

Update the services, service locations and lead preferences in your account settings. Shifto uses these details to help match participant requests to your business.

Open My Responses from the main navigation. This is where you can view unlocked leads and continue conversations with participants.

Open Credits and select View purchase history to review your credit purchases and transaction history.

Use the password-reset option on the Shifto login screen. If you still cannot access your account, send a support request using the account email you normally use to log in. Never send us your password.

Use your account or profile area to update your business details, services and locations. If a setting is not available or you need help changing something, send us a support request.